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Help for your family
Getting started
A parent creates the family account, saves the family code and recovery key, then adds the first child using a name or nickname and a 4-digit PIN. In Manage, add responsibilities and rewards. Each family starts with an empty private space.
Signing in on another device
Enter the family code and password, choose a profile, then enter that profile's PIN. Older families that have not set up recovery can leave the family-code field blank. Parents can generate a family code and recovery key in Account settings; after that, use the code when signing in.
Forgotten password or PIN
Choose “Forgot password or parent PIN?” on the sign-in screen. Use the saved family code and recovery key to set a new password and parent PIN. Save the replacement recovery key. No email or SMS code is sent. A parent who still knows their credentials can generate a new key in Account settings. Parents can reset a child's PIN in Manage → Children.
Points and responsibilities
Children mark responsibilities complete, and parents approve them before points are awarded. Redeeming a reward spends weekly points. Monthly points track earnings separately. Weekly and monthly resets currently follow the Europe/Berlin calendar.
Deleting your account
In Parent mode, open Account, privacy & support → Delete family account. On the website use Account settings. Enter your current family password, parent PIN and DELETE. This permanently removes the entire family account, including profiles, uploaded photos and activity history. If deletion is interrupted, sign in, unlock Parent mode and retry from Account settings.
Contact support
Email Eric Denedo at erictaredenedo@gmail.com. Include your app version, device type and a description of the problem. Please do not send passwords, PINs, recovery keys or children's personal details.